S.K. Virtual Assistant Services

QUESTIONS AND ANSWERS

 

 

HOW DO I WORK WITH A VIRTUAL ASSISTANT?

 

A Virtual Assistant works remotely – they never have to step foot in your office! They can do anything you need, provided they have the information, instructions, and software available to them online. All Virtual Assistants work hours that suit their lifestyle and do not have a set schedule. However, all your tasks will be done on time and how you like them.

 

DO I HAVE TO TRAIN MY VIRTUAL ASSISTANT?

 

Our Virtual Assistants, very experienced and smart. Training may be required on your part if your task is specialized. It is important to explain to your VA how you would like tasks to be completed if necessary. This may be as simple as a document with instructions, or an in-depth Skype conversation. All our Virtual Assistants have vast experience in VA roles and are super-fast learners. Most clients find they spend little time coaching and then provide feedback ongoing!

 

WHY SHOULD I CHOOSE S.K. VIRTUAL ASSISTANT SERVICES INSTEAD OF FIVERR, ELANCE OR ODESK?

 

We often speak to clients who have not had much success with freelancers, Fiverr, Elance or Odesk, and want someone that they know they can trust, rely on, who is always there for them, who is experienced, has a great command of English language, professional, smart and creative. You want to be sure you can trust your VA with sensitive information and tasks.

 

WHERE ARE YOUR V.A's LOCATED?

 

Our amazing Virtual Assistants are located in Jamaica.

 

HOW QUICKLY WILL MY TASKS BE COMPLETED?

 

Turnaround time depends on the complexity and urgency of each project. If your project is time sensitive, a deadline will be agreed upon before work begins. Our Virtual Assistants are committed to delivering all projects on or before the deadline. Most simple tasks are completed within hours.

 

 

DO I GET A DEDICATED ASSISTANT FOR ALL MY TASKS?

 

Absolutely! We believe that getting to know our clients, learning about their company and their needs are the most important aspect of building a successful working relationship.

 

 

WHAT ARE THE LIMITATIONS AND WHO SHOULD NOT USE THIS SERVICE?

 

Our service is geared to internet entrepreneurs, business owners, and busy individuals who need help with their everyday tasks online. It is important to understand there are certain limitations of what you can use our service for at this price level. Your V.A. will not be able to accept incoming calls. We have built an incredible team of highly skilled assistants to help you with your everyday tasks, such as graphic design, administrative tasks, website maintenance, video editing, podcast editing, online research, social media, advertising and marketing and so on. We have found the most successful use of our VAs happens when clients know what exactly what they need help with and have a workflow in place to delegate tasks. Your VA can certainly help you to setup such a workflow.

 

 

I WOULD LIKE TO TAKE IT FOR A TEST RUN. DO YOU OFFER A TRIAL?

 

That’s a fair question. Ofcourse we do! Click here to submit a small trial task and we will have it done for you within 24 hours. If you have additional questions regarding the service and if it is a right fit for your business and workflow, simply reach out to us or click Chat to talk to our customer service agents.

 

WHY DO I NEED VIRTUAL ASSISTANT?

 

A Virtual Assistant can save you two of your most precious resources: time and money. As a business owner, you should be focused on your products or services and growing your business – not worried about day to day administrative chores. A VA can take care of paperwork, provide customer service, organize your inbox, update your website, make travel arrangements, proofread your blog, graphic design, video editing, help with marketing and manage your schedule.

 

 

WHAT TYPE OF TASKS CAN A V.A. EXECUTE?

 

Tasks can be of any type, which does not require a physical presence & can be executed using a phone or computer. We will discuss and understand your scope of requirements and assign a Virtual Assistant who has the right background, education, and expertise to work on your projects. Here is an example list of tasks to outsource to virtual staff.

 

WHAT HAPPENS AFTER I SIGN UP?

 

Please allow up to 24 hours for your account to be set up and to be assigned a dedicated VA. Once this process is completed, we will email or call you to provide access to your personal dashboard where you can add tasks, leave messages, share files and so much more. While your account is being set up, it is a great idea to prepare a list of tasks you would like to outsource to your VA, as well as write down all instructions and requirements you would like your Virtual Assistant to follow.

 

 

WHAT MEASURES DO YOU TAKE TO PROTECT MY PRIVACY?

 

We have internet firewalls, internet restriction policies, IP based security cameras, all our VAs complete background checks as well as Information Security Training. All agents sign a nondisclosure agreement so your personal information is always 100% secure.

 

CAN I ACCESS MY VIRTUAL ASSISTANT ON THE GO?

 

Sure. At S.K. Virtual Assistant Services, we give high priority to giving complete freedom for you to decide when and how to access your Virtual Assistant. Using any medium convenient to you, may it be Gmail, Skype, Slack, Team Viewer or your personal platform to add tasks, share files, leave messages and instructions for your VA with a touch of a finger.